Privacy Policy | Starda Casino

1. Information we collect

The information we handle depends on how you interact with Starda Casino. Some information is provided directly by you, some is created when you use the website, and some may be received from service providers or verification sources where this is permitted. We only seek information that is relevant to operating an online casino service, meeting our obligations and supporting a safe user experience.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and login information. We may also handle information about your responsible gaming settings, account activity and communications with our support team. If you contact us, we may keep a record of your request and the information needed to respond.

Verification information

To confirm identity, age, eligibility or account ownership, we may request verification documents and related information. This can include identity documents, proof of address, information about the source or destination of funds, and other information reasonably required for verification or risk checks. We handle these materials carefully and use them for purposes such as identity verification, fraud prevention, account security and compliance with applicable obligations.

Payment and transaction information

When you make a deposit, withdrawal or other transaction, we may handle payment method details, transaction references, amounts, dates, account balances and related records. Payment information may be handled through specialist payment providers. We may not receive or retain every detail associated with a payment method, but we may receive information needed to process transactions, investigate unusual activity, provide support and maintain accurate financial records.

Device, usage and cookie information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, referring pages, pages viewed, access times and interaction information. We may also use cookies and similar technologies to remember preferences, maintain sessions, measure website performance, improve services and help identify suspicious activity.

2. How we use personal information

We use personal information for clear and relevant purposes connected with providing and managing the service. The purposes may include the following:

Creating, maintaining and securing your account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Detecting, preventing and investigating suspicious, unauthorised or prohibited activity.
Providing customer support, handling complaints and responding to questions.
Communicating with you about your account, transactions, security, service updates and important operational matters.
Understanding how the website is used and improving its design, performance, features and reliability.
Managing responsible gaming tools, limits, restrictions and related support where these apply to your account.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping requirements.
Enforcing our terms, protecting our rights and protecting players, staff, service providers and the wider platform.

We may combine information from different parts of the service where this is reasonably necessary for these purposes. For example, account details, transaction records and device information may be reviewed together when investigating an unusual login or transaction. We aim to use information in a way that is proportionate to the purpose for which it was collected.

Marketing communications

Where permitted and where you have given the relevant permission, we may use your contact details to send information about products, features, promotions or other updates. You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message or by contacting support@stardacasino.wtf. Withdrawing marketing consent does not normally stop essential service messages, including account, transaction, security or legal communications.

3. Sharing, security and retention

When information may be shared

We may share relevant personal information with organisations that help operate, secure or support the service. These may include payment providers, identity and verification providers, technology and hosting providers, customer support tools, fraud prevention services, professional advisers and other service providers acting on our instructions. Information may also be disclosed where necessary to investigate suspected wrongdoing, protect safety or security, respond to a valid legal request, resolve a dispute or comply with an applicable obligation.

Service providers should receive only the information reasonably needed for their assigned function and are expected to handle it appropriately. Some providers may process information in another country. Where this occurs, appropriate steps should be taken to protect the information in accordance with applicable privacy requirements. We do not sell personal information as a standalone product.

Security measures

We use reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss and disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission methods and restricted handling of sensitive records. No website, online transmission or storage system can be guaranteed to be completely secure. You should keep your login details private, use a secure device and contact support promptly if you believe your account or information has been compromised.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The period can depend on the type of information, the reason it was collected, account activity, outstanding disputes, security needs and applicable obligations. Closing an account does not necessarily result in immediate deletion. Some account, identity, payment, transaction, communication and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, we take reasonable steps to delete it, anonymise it or securely dispose of it.

4. Cookies and similar technologies

Cookies are small files or data elements stored on your device when you visit a website. We may use cookies and similar technologies to keep you signed in, remember selected settings, support essential website functions, understand traffic and usage patterns, improve performance and help protect the service from misuse. Some cookies may be placed by service providers that support analytics, security, payments or other website functions.

Some cookies are necessary for the website to operate, while others help us understand how the service is used or remember your preferences. Depending on your browser and device, you may be able to accept, block, delete or limit cookies through your browser settings. If you disable necessary cookies, parts of the website may not work correctly, and you may need to repeat certain preferences or sign-in steps. Browser settings vary, so check the help information for your chosen browser for instructions.

We may use information collected through cookies together with account or device information for the purposes described in this policy. Cookie choices do not necessarily remove information already collected or stop essential security and service records from being handled.

5. Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent where processing is based on consent. You may also ask questions about how your information is used or raise a concern about our handling of it.

Making a privacy request

To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@stardacasino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account or records. For account security, we may need to verify your identity before completing a request. This may involve asking for additional information or confirming details already connected with your account.

We will review privacy requests and respond within a reasonable period. In some situations, we may be unable to provide all requested information or delete all records. For example, information may need to be retained for legal, security, fraud prevention, dispute-resolution or record-keeping reasons. If this applies, we will explain the relevant limitation where we are able to do so. A request to delete information may also affect our ability to maintain or provide an account or service.

Policy updates

We may update this Privacy Policy when our services, information practices or applicable requirements change. The current version will be made available on the website. We encourage you to review this page from time to time, particularly before providing new information or using a new feature. Where an update is significant, we may provide an additional notice through the website or another suitable communication channel.